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Frequently Asked Questions

At Colonial Village Resort in Ogunquit, Maine, we strive to help you have a fun and relaxing vacation in a casual, family-friendly atmosphere. Take a look at some of our answers to the most commonly asked questions about our property and policies below. 

What are your office hours?

Summer: 7 a.m. to 11 p.m. 
Spring and Fall: 8 a.m. to 9 p.m. or 10 p.m. 

Please call us and let us know if you are going to Check-in later then 9.00pm. 

Where are you located in relation to the town and the beaches?

We are just over a half mile north of the busy intersection that marks the center of Ogunquit, so it's an easy 15-minute walk to shopping in the town center. During low tide, you will be able to walk and wade across the clam flats and channel of the tidal river directly to Ogunquit Beach. During high tide, borrow one of our complimentary row boats to cross the tidal river or walk down the beach 15 minutes to use the footbridge.

Questions about the beach:

You can find the high tide schedule for the days you will be in Ogunquit at US Harbors. Lifeguards are on duty 10am to 5pm, 7 days a week during the summer. There are no prohibitions against riding bicycles on the beach. Fires of any type are not allowed on any Ogunquit Beach.Camping areas are not allowed within the town limits. The main beach at the end of Beach Street has a ramp to the sand. The Ogunquit lifeguards have a beach wheelchair for use.There are public restrooms near or in all of the public beach parking lots. Outdoor showers are available at the Main Beach.

How far are you from Perkins Cove and Marginal Way?

We are less than a mile from the north entrance of Marginal Way and less than two miles from Perkins Cove, where you can also pick up Marginal Way.

Does the trolley stop nearby?

Yes, the Ogunquit Trolley stops diagonally across the street from us as well as just south of us on our same side of the street, so you are never far from where you want to be.

  • Daily 8:00 am to 11:00 pm June 24th through Labor Day
  • 9:00 am to 8:00 pm Monday through Saturday
  • 9:00 am to 5:00 pm on Sunday through Columbus Day

Rates:

  • $2.00/adult per ride
  • $1.50/child under ten per ride

Trolleys do not operate during inclement weather.

What time may I check in? When do I have to check out?

Check-in begins at 3 p.m. on your arrival date. Please check out by 11 a.m. on the day of your departure. Early check-in and late check-out is only if the rooms/suites/cottages /apartment is avaialble.

What kind of rooms do you have? Is there a minimum number of nights I must book for certain room types?

We have several different types of accommodations, each with their own length-of-stay and maximum occupant requirements. Some are available on a nightly basis, some have multi-day requirements and others are available as weekly units. Please read the description of each type.

All the eficiency is equipped : fridge, cooking top, microwave and basic pot, pans, dishes, silverware, glasses and cups.

Are you pet-friendly?

We have only 4 pet-friendly designated accommodations available upon request. Please inquire about their availability when making your reservation. Pets are not allowed on the pool deck and playgrounds. There would be a charge for the pet.

Dogs are not permitted within the Ogunquit Beach and Mariginal Way area from April 1st to September 8th. Dogs are permitted within the Ogunquit Beach Area from September 9th to March 31st. Dogs are not permitted in the Ogunquit River Estuary at any time.  

Do you allow smoking?

Smoking is not allowed in any of our accommodations, but it is allowed outside in designated areas. A Cleaning Fee for smoking inside the room is a minimum of $300. Our front desk staff will be happy to direct you to them.

Which accommodations include daily housekeeping services?

All our rooms/cottages/suites/apartments receive daily, full-service housekeeping. Housekeeping services is only available in the mornings when the housekeepers are there. If for any reason on the door there is a DO NOT DISTURB sign and the housekeepers have left you can ask the frontdesk to provide with fresh towels...

What does the free continental breakfast include?

Our breakfast includes a pastry or donut, as well as a choice of four cold cereals, oatmeal, fresh fruit, apple and orange juices, coffee and tea. Choose to eat in our breakfast room, on the outdoor pool deck or in your accommodations.

Are your pools heated?

Yes,the indoor pool is heated. The outdoor pool is not heated by anything except the sun, so most guests prefer the indoor swimming option during early spring and late fall stays.

Can you tell me more about your rowboats?

We seasonally have six to eight rowboats for guest use to cross over the tidal river directly to the beach during high tide. The tide times change each day, but we set the boats out from two hour before high tide until two hours after. They are not available before 7a.m. or after 7p.m.

To sign out a rowboat, simply come to the office to fill out a form, pick up your life jackets and oars, and ask any questions you have about procedure and safety. They are strictly available on a first-come, first-served basis. You’re also welcome to take advantage of our tidal river access by bringing your own sea kayaks, canoes or rowboats.

Can you tell me more about your bikes?

They are not available before 7a.m. or after 7p.m.

To sign out a bike, simply come to the office to fill out a form and ask any questions you have about procedure and safety. They are strictly available on a first-come, first-served basis. We don't provide helmets.

Please note bikes are only available for 18 yrs and above.

Can you tell me more about your tennis court and barbecue grills?

We have one private tennis court for guest use and often have spare tennis rackets and balls to lend out at the front desk. We have four outdoor grills in the picnic area, for which guests can supply their own charcoal and lighter fluid. There are no sign-ups for these amenities, as our guests are great at taking turns and being courteous to one another.

Do you charge WiFi?

No WiFi service is free.

Our Wi-Fi service is intended to allow guests to check email or surf the web. A complimentary access code is required to access Colonial Village wireless internet service.  The code is valid as long as your stay. The code would have been given during Check-in or guest can take it from the front desk. Colonial Village Resort does not guarantee the security of the Service and unauthorized third parties may access your computer or files or otherwise monitor your connection. 

Do you charge a resort fee?

No, all of our on-site amenities are available to guests as part of your room rate.

What is your policy regarding the number of people living in each accommodation, or keeping additional vehicles on site?

You are responsible for reporting the amount of persons you expect to be staying in each unit when you make your reservation. Each of the units has a maximum state legal occupancy limit that is listed in the description of each.

Under no circumstances will we allow extra persons beyond the legal limit, but there may be a charge of $15/day for each extra person up to the limit. If your group will be keeping more than one vehicle on our property, be sure to mention the other vehicle when making your reservation.

What do I need to make a reservation?

Try our online reservations system, give us a call, or email your reservation request!

We ask for your name, mailing address, telephone number and email address. All reservations are required a minimum one night deposit to hold the rooms/suites/cottages/apartment. A one-night reservation requires full payment in advance.

*Deposit for a weekly rental (cottage or apartment) will usually be around one-third of each reserved week; for a reservation of more than seven days in a motel unit, suite, or other daily rental, the deposit will be two nights for every week spent.

If you call instead of reserving online, you may have up to two weeks from the day of making the reservation to submit the deposit.

Most Important you have to be 21 years to make a reservation.

What form of payment can I use to make a deposit?

A deposit may be either:

  • A personal check provided to us in advance in-person or by mail (*Please note that personal checks are not accepted at time of check-in)
  • A bank check or money order provided via postal mail or by telephone
  • A credit card over the telephone or Internet (Visa, Master Card, Discover,Amex)
  • Cash or traveler’s checks provided in-person (*Please note that we can accept these either in advance by mail or directly at time of check-in)

If payment is provided in advance, we will send a confirmation notice of your reservation to you via postal mail or email after we receive it.

What is your cancellation policy?

If we receive your cancellation notice at least 14 days prior to your scheduled arrival date, you will receive a full refund of your deposit, minus a $25 service charge. If we receive your cancellation notice less than 14 days prior to your scheduled arrival date, the deposit is forfeited. For weekly rentals of cottages and apartments, a cancellation notice of 30 days is required. (Credit card refunds are returned within a few business days and check refunds are sent out once per month.) Early departures will be charged in full.

Need more help? Call us at 1-800-422-3341/207-646-2794 or email us at stay@colonialvillageresort.com